Customer Policies: Privacy, Refunds & Legal Terms
PRIVACY POLICIES
At GetTripGo, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and safeguard your data when you browse our website or book a service with us.
Information We Collect
We may collect the following details:
-
Name, email address, phone number
-
Travel preferences and booking details
-
Payment information (processed securely by third-party payment gateways)
-
Website usage data through cookies and analytics tools
How We Use Your Information
Your information is used to:
-
Process bookings and travel arrangements
-
Send confirmations, updates and itineraries
-
Provide customer support
-
Improve our website, services and user experience
-
Send promotional offers (only if you have opted in)
Data Protection
We protect your data using secure servers, encrypted communication and restricted access.
We do not sell your personal information to any third party.
Sharing of Information
We share your data only with trusted partners including:
-
Airlines, hotels, travel operators
-
Visa agents, transport providers
-
Payment gateways
Cookies
Our website uses cookies to enhance your browsing experience. You may disable cookies anytime from your browser settings.
Your Rights
You may request to:
-
Access or update your information
-
Delete your data
-
Unsubscribe from marketing emails
Contact
For privacy-related queries:
📩 contact@gettripgo.com
Cancellation & Refund Policy
At GetTripGo, we aim to provide transparent and fair cancellation policies for all travellers.
Cancellation by Customer
Cancellation charges depend on the type of service booked:
Flights: As per airline rules
Hotels: As per hotel cancellation policy
Tours & Packages:
30+ days before travel → Up to 20% charge
15–30 days before travel → Up to 50% charge
0–14 days before travel → 100% charge (non-refundable)
No-Show / Missed Services
Failure to join or use any scheduled service will be considered a no-show, and no refund will be applicable.
Visa Rejection
Visa fees, service charges and documentation charges are non-refundable.
Refund Timeframe
Approved refunds will be processed:
Within 7–14 working days
Back to the original mode of payment
Cancellation by GetTripGo
If a service is cancelled due to operational reasons, you will receive an option to reschedule.
Terms & Conditions
These Terms & Conditions govern your use of GetTripGo’s website and travel services.
Booking Confirmation
Your booking is confirmed only after:
-
Payment is received
-
Confirmation voucher is issued
Prices & Availability
All prices are subject to:
-
Availability
-
Currency changes
-
Supplier updates
Travel Documents
Travellers are responsible for:
-
Valid passports
-
Visas
-
COVID or destination-specific requirements
Payments
All payments must be made within the timelines provided.
Failure to pay may result in cancellation of services.
Limitation of Liability
GetTripGo acts as an intermediary between clients and service providers.
We are not responsible for:
-
Airline delays
-
Hotel issues
-
Visa decisions
-
Weather conditions
-
Loss of personal belongings
Modifications
Changes to bookings are subject to service provider policies and may involve extra charges.
Governing Laws
These terms and all travel services offered by GetTripGo are governed by the laws and jurisdiction of New Delhi, India.
Disclaimer
The information on our website is provided for general travel guidance and may change without prior notice.
GetTripGo is not responsible for errors, delays, or service interruptions caused by third-party travel partners.
All itineraries are subject to availability, operational conditions, weather, and local regulations.
Images used on the website are for representation purposes only.
Prices, offers and availability may vary.
Customers are responsible for verifying visa requirements, passport validity and destination guidelines.
For any clarifications, please contact us at:
📩 contact@gettripgo.com
let’s connect - Your travel experience matters to us
📍 Office Address
Office No.102, First Floor, 52A, Vijay Block, Laxmi Nagar, New Delhi – 110092
📧 Email
contact@gettripgo.com
📞 Phone / WhatsApp
+91 9 33 44 33 55 7
(Available on Call & WhatsApp)
🕒 Business Hours
Mon–Fri: 10:00 AM – 7:00 PM
Saturday & Sunday: Closed