Question 1

How do I book a flight on Get Trip Go?

Accepted Answer

Select 'Flights' on the homepage, enter your origin, destination, and travel dates, choose your fare type, and click SEARCH. Pick a flight from the results and follow the checkout steps to confirm your booking.

Question 2

Can I book for multiple travellers?

Accepted Answer

Yes! Click 'Travellers & Class' in the search box to add adults, children, or infants. Each traveller's details can be entered during checkout.

Question 3

What are the available fare types?

Accepted Answer

We offer Regular fares, Student fares (up to ₹500 off), Armed Forces fares (up to ₹1000 off), and Senior Citizen fares (up to ₹1200 off). Discounted fares require valid ID at check-in.

Question 4

Can I book international flights?

Accepted Answer

Yes! We support international flight bookings to 150+ countries. You can compare fares across airlines and book multi-city itineraries all in one go.

Question 5

Do you offer group booking discounts?

Accepted Answer

Absolutely. Groups of 10+ travellers qualify for exclusive pricing and dedicated support. Contact our Group Departures desk for a custom quote.

Question 6

How do I add baggage to my booking?

Accepted Answer

After selecting your flight, you can add extra baggage during the checkout process under 'Add-ons'. You can also add baggage later from 'My Trip' if the airline allows it.

Question 7

Can I select my seat during booking?

Accepted Answer

Yes, seat selection is available for most airlines during or after booking. Go to 'My Trip' → select your booking → click 'Select Seat'. Some airlines may charge a fee.

Question 8

How do I get my e-ticket?

Accepted Answer

Your e-ticket is sent to your registered email within minutes of booking. You can also download it anytime from 'My Trip' in the navigation bar.

Question 9

Can I book a round trip?

Accepted Answer

Yes! Select 'Round Trip' on the search form, enter your travel dates for both outbound and return, and we'll show you the best combined fares.

Question 10

What is a multi-city booking?

Accepted Answer

A multi-city booking lets you book multiple flights with different origins and destinations in one transaction. Great for complex itineraries like Delhi → Dubai → London → Delhi.

Question 11

How do I cancel my booking?

Accepted Answer

Go to 'My Trip' in the top navigation, find your booking, and select 'Cancel Booking'. Refund eligibility depends on the airline's cancellation policy.

Question 12

How long does a refund take?

Accepted Answer

Refunds are typically processed within 7–10 business days to your original payment method. UPI refunds may arrive within 2–3 business days.

Question 13

What is the cancellation fee?

Accepted Answer

Cancellation fees vary by airline and fare type. The exact fee is displayed before you confirm cancellation. Some promotional fares may be non-refundable.

Question 14

What if my flight gets cancelled by the airline?

Accepted Answer

If an airline cancels your flight, you're entitled to a full refund or free rebooking. Get Trip Go will notify you via email/SMS and our support team will proactively reach out.

Question 15

Can I reschedule instead of cancelling?

Accepted Answer

Yes! Many airlines allow date changes for a fee. Go to 'My Trip' → select your booking → click 'Change Date'. The fare difference and change fee (if any) will be shown.

Question 16

What is a partial cancellation?

Accepted Answer

If you've booked for multiple travellers, you can cancel for one or more travellers without cancelling the entire booking. Select specific travellers during the cancellation process.

Question 17

What payment methods are accepted?

Accepted Answer

We accept all major credit/debit cards, UPI (GPay, PhonePe, Paytm), net banking, and EMI options. All transactions are secured with 256-bit SSL encryption.

Question 18

Why was my payment declined?

Accepted Answer

Payments can fail due to incorrect card details, insufficient balance, bank restrictions on online transactions, or a timeout. Please retry or try a different payment method.

Question 19

Do you offer EMI or pay-later options?

Accepted Answer

Yes! We support EMI through major credit cards (3, 6, 12 months) and buy-now-pay-later via partners like LazyPay and ZestMoney. Look for the EMI option at checkout.

Question 20

How do I apply a promo code?

Accepted Answer

During checkout, you'll see an 'Apply Coupon' field. Enter your code there before making payment. Some codes are user-specific or valid only on certain routes.

Question 21

Is it safe to pay on Get Trip Go?

Accepted Answer

Absolutely. We use 256-bit SSL encryption for all transactions. Your card details are never stored on our servers. All payments are processed through PCI-DSS compliant gateways.

Question 22

I was charged but didn't get a confirmation. What do I do?

Accepted Answer

This can happen if the transaction timed out. Please wait 30 minutes and check your email. If no confirmation arrives, contact support with your transaction ID and we'll resolve it immediately.

Question 23

Can I pay in foreign currency?

Accepted Answer

Yes, you can pay in USD, AED, EUR, GBP and other major currencies using an international card. Select your currency from the currency switcher in the navbar before checkout.

Question 24

Does Get Trip Go help with visa applications?

Accepted Answer

Yes! We offer visa assistance for 50+ countries including UAE, Thailand, Singapore, UK, USA, Schengen and more. Select 'Visa' from the homepage services to get started.

Question 25

How long does visa processing take?

Accepted Answer

Processing times vary by country. UAE e-visa takes 3–5 working days, Schengen takes 10–15 days, and US visa depends on appointment availability. We'll guide you through the timeline.

Question 26

What documents are needed for a visa?

Accepted Answer

Typically you need a valid passport (6 months validity), recent photographs, flight itinerary, hotel bookings, bank statements, and travel insurance. Requirements vary by destination.

Question 27

Do you offer visa on arrival assistance?

Accepted Answer

Yes, we provide information and documentation support for countries offering visa on arrival or e-visa like Thailand, Indonesia, Sri Lanka, Egypt, and more.

Question 28

What if my visa gets rejected?

Accepted Answer

We'll help you understand the reason for rejection and guide you on reapplication. Our success rate is 97%+. Service fees are non-refundable, but we'll support you through the process.

Question 29

Can you get visa for the entire family?

Accepted Answer

Yes! We handle individual and group/family visa applications. All family members can apply together through our portal with a single point of contact.

Question 30

What travel insurance plans do you offer?

Accepted Answer

We offer Individual, Family Floater, and Senior Citizen plans. Coverage includes trip cancellation, medical emergencies, lost baggage, flight delays, and personal accidents.

Question 31

How do I buy travel insurance on Get Trip Go?

Accepted Answer

Click 'Travel Insurance' on the homepage, choose your destination and travel dates, compare plans, and buy in under 5 minutes. Your policy document is emailed instantly.

Question 32

Does insurance cover COVID-19?

Accepted Answer

Yes, our premium plans cover COVID-19 related medical expenses, trip cancellations due to positive test results, and quarantine costs. Check plan details before purchase.

Question 33

How do I make an insurance claim?

Accepted Answer

Call our 24/7 claims helpline or visit the insurance section in 'My Trip'. Submit required documents (medical bills, police report, etc.) and claims are typically settled within 7–14 days.

Question 34

Is pre-existing medical condition covered?

Accepted Answer

Some plans offer limited coverage for pre-existing conditions. Declare all pre-existing conditions accurately at the time of purchase to ensure your claim is not rejected.

Question 35

How do I book a hotel on Get Trip Go?

Accepted Answer

Click 'Hotels' on the homepage, enter your destination, check-in/check-out dates, and number of guests. Browse results and book your preferred hotel in a few clicks.

Question 36

Is breakfast included in hotel bookings?

Accepted Answer

Meal inclusions depend on the room type selected. Look for 'Breakfast Included' or 'All Inclusive' tags on the hotel listing. You can also filter hotels by meal plan.

Question 37

Can I cancel a hotel booking?

Accepted Answer

Yes, most hotels allow free cancellation up to 24–48 hours before check-in. The exact policy is shown on the booking page. Non-refundable rates are cheaper but cannot be cancelled.

Question 38

How do I get my hotel voucher?

Accepted Answer

Your hotel voucher is sent to your registered email after booking. You can also download it from 'My Trip'. Present this voucher at the hotel during check-in.

Question 39

How do I create an account?

Accepted Answer

Click 'Sign Up' on the top right, enter your email or mobile number, and verify with an OTP. You can also sign in with Google or Facebook.

Question 40

How do I view my past bookings?

Accepted Answer

Log in and click 'My Trip' in the navigation bar. All your upcoming and past bookings will be listed there with full details.

Question 41

How do I update my profile details?

Accepted Answer

Go to 'My Account' → 'Edit Profile'. You can update your name, email, phone number, and travel preferences. Some fields may require OTP verification.

Question 42

How do I reset my password?

Accepted Answer

Click 'Forgot Password' on the login page, enter your registered email, and follow the reset link sent to your inbox. Links expire in 30 minutes.

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